I was asked to implement a solution for the following request:
Context: Company that has separate document sets for each client.
Question: Clients need to be able to ask for feedback on the status of their case.
Ideally, this request would be made either through the company website (but how to link it to the SharePoint environment?) or directly via SharePoint (Guest accounts? Microsoft accounts?) Company policy restricts clients to have actual user accounts on the SharePoint site.
I was thinking of letting the client send an e-mail to a site mailbox, triggering a new list item and a workflow to ask a person of the helpdesk team to contact the client. Alternatively, I could create a website form and basically have it do the same thing (send an e-mail, but the actual sending of the e-mail would be replaced by filling out a form by the client). A third option would be to have the clients register in an 'open' part of the SP site and have them fill out an InfoPath form... Are their other solutions?
Thanks for any feedback!